FAQ for Guests

Find answers to common questions and understand the terms for attending a Healing Indulgence experience.

Booking & Tickets

Healing Indulgence has chosen to partner with Humantix to process our ticket sales.  Your credit card statement will show payments to Humanitix.

View upcoming events

Yes, Humanitix encrypts all your personal and credit card information. Neither Healing Indulgence nor Humanitix will be able to see your full credit card details. Humanitix also stores your data securely using encryption at rest.

Once you’ve purchased a ticket you will receive the tickets in your order confirmation email.

Tickets will be sent from [email protected]

If you can not find your ticket or email click the button to request a manual re-issue of your ticket.

Re-issue ticket




Click the Edit Order button in the order confirmation email you received with your purchase. Using the form, you can update your order details. To save the changes, click Save at the bottom.

The Event

  • Arrive clean and free of cologne, perfume, or strong essential oil scents.
  • Turn your cell phone off (not on vibrate).
  • Do not touch the sound bath instruments (even if you are super curious).
  • Arrive 10-15 minutes early so you can be sound bath ready at the scheduled start time.
  • Do not talk during the sound bath.
  • Do not drink alcohol or use drugs before or during the sound bath.

All events begin promptly at the advertised time.

Ticket holders arriving after the experience begins may not be permitted to enter the venue unless their is a suitable break in the program.

Please remember to switch your devices off before entering the venue.

Nobody wants their experience interrupted by  mobile phones or electronic devices.

It is not uncommon for a participant to fall asleep during the sound bath and sometimes this can lead to snoring.

Should you begin to snore we may gently touch your arm to bring you back to wakefulness.

If you feel that you may fall asleep again we reccomend you roll onto your side as you are less likely to snore.

Privacy and consent is important to us.

For the benefit of all guests, recording devices of any type are not permitted at any Healing Indulgence events.

Occasionally we will record events for marketing purposes.

  • We will never make a recording without notifying you first.
  • If you attend an event that is being recorded, you will have the option to not be recorded.

Website Policy

We are Penelope & Trevor Haynes, we operate and provide services under the name Healing Indulgence.

Our website address is: https://healingindulgence.com

Your data will only be used to fulfill the services requested by you.

We will never share or sell your data to a third party

If you request a password reset, your IP address will be included in the reset email.

If you submit any information, comments or media to our website it may stored on an internation server(s).

Visitor comments may be checked through an automated spam detection service

We use cookies on our website to enhance your browsing experience, improve website performance, and deliver personalized content.

Read our detailed cookie report here

Cookies are small text files that are stored on your device when you visit our site, they help us understand how visitors interact with our website, allowing us to offer a smoother and more efficient user experience. We have a dedicated cookie page where you will find detailed information about each type of cookie we use, their purpose, and how long they remain on your device. We are committed to respecting your privacy and providing transparency about the data we collect through cookies. For more information on how we handle your personal data, please see our Privacy Policy.

When visitors leave comments on this website we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

If you submit any other information or media to our website it may also stored indefinately.p>

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Articles and events on this site may include embedded content (e.g. booking forms, social media posts, videos, images, stories, etc.).

Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.